Business & Process Design: Current-State / Future-State Analysis, Workflow Design, Process Improvement, BPMN, Use Cases, Functional Requirements, Business Rules, Cross-System Impact Analysis, Change Management
Systems & Platforms: ERP-Style Platforms, CRM Workflows, ITSM / Service Management Platforms, Operational Systems, Billing and Tracking Workflows, System Integrations, API-Enabled Platforms, Data Exchange Solutions, Snowflake, BigQuery
Data & Reporting: SQL, KPI Definition, Dashboard Requirements, Power BI, Tableau, Data Validation, Data Quality, Reporting, Analytics, Data Cleaning, Data Integration, Operational BI
Tools: Jira, Azure DevOps, Confluence, CRM (SLATE), Miro, Figma, Lucidchart, GitHub, Power BI, Power Apps, Power Automate, Excel, Azure Virtual Desktop
Led discovery and workflow design for a B2B digital trade platform supporting cargo owners, freight forwarders, and external logistics partners, including booking, trade service, trade guidance, and partner service workflows.
Shaped end-to-end data flows for international trade documents including BL, CMR, CIM, and SMGS, supporting legal compliance across multimodal transit.
Translated operational needs into prioritized requirements, user flows, API-oriented deliverables, and implementation-ready documentation for business and technical stakeholders.
Coordinated across teams during delivery, validation, and rollout of digital solutions, supporting use-case refinement, data validation, deployment readiness, and post-launch evaluation.
Designed cross-system data exchange workflows that reduced manual declaration effort by 60% and improved process consistency.
Master Research Project Product Analyst
Saint Louis UniversitySt. Louis, MO, USA-
Contributed to product design for a student and alumni engagement platform, helping define role-based dashboards, reporting needs, and workflow requirements for multiple user groups.
Worked with team members to translate user needs into functional requirements and platform features focused on engagement visibility and process improvement.
Designed feature thinking around analytics, user experience, and platform value for students, alumni, employers, and administrators.
Graduate Admission Office
Saint Louis UniversitySt. Louis, MO, USA-
Supported admissions operations through CRM workflow administration, process documentation, and training material development.
Helped improve consistency in user processes, communication activities, and operational support practices.
Assisted in batch data updates and validation to ensure CRM data accuracy, reliability, and usability for communication and reporting.
Product Owner
Port of BakuBaku, Azerbaijan-
Owned delivery of digital transformation initiatives across finance and billing, procurement, operations, access control, and external partner workflows, replacing fragmented manual processes with centralized digital solutions.
Partnered with business leaders, operational teams, and developers to define product scope, prioritize backlogs, and align releases with business needs and operational constraints.
Owned the functional transformation of the financial module and defined automated billing logic for invoice and voucher generation, improving revenue integrity and control.
Led development of an in-house service management platform by defining workflows, automation rules, escalation logic, and user requirements, reducing response times by 45%.
Drove digitization of billing, tracking, and access control processes, reducing paperwork by 50% and improving operational visibility by 40%.
Defined integration requirements, data mapping logic, reconciliation rules, and reporting structures across finance, operations, procurement, and external partner systems.
Coordinated Customs and Railway integrations, eliminating duplicate data entry and improving inter-agency transparency.
Designed gate-in / gate-out automation logic using IoT-enabled workflows, resulting in 99% automated entries and reduced operational bottlenecks.
Defined and tracked product, operational, and BI KPIs related to adoption, usability, billing accuracy, process efficiency, and system performance; supported Power BI reporting and SQL-based validation for leadership visibility.
Managed backlog prioritization, release validation, and UAT activities for a cross-functional team of 10+ developers.
Business Analyst
Port of BakuBaku, Azerbaijan-
Gathered and documented requirements for billing, finance, operations, strategic planning, and system integration initiatives.
Created process models, workflow diagrams, and technical documentation to support platform enhancements and legacy system improvements.
Implemented a centralized BI reporting layer by writing complex SQL queries to extract and transform data from legacy terminal operating systems, replacing manual Excel-based reporting.
Designed and maintained interactive Power BI dashboards to track real-time terminal KPIs including vessel turnaround time, gate throughput, and yard density, improving executive visibility into operational bottlenecks.
Performed root-cause analysis on operational workflows, using data-driven insights to identify lag in rail-shunting operations and inform system redesign.
Partnered with engineering teams to define data mapping logic and validation rules for legacy system upgrades, supporting a single source of truth for historical operational records.
Operation Specialist
Port of BakuBaku, Azerbaijan-
Managed day-to-day operations, logistics, and cargo documentation activities across container and break-bulk operations.
Supported system-based operational coordination, real-time data entry, and warehouse-to-vessel handover processes.
Built practical understanding of frontline operational workflows that later informed product and process improvement work.
Projects
Workforce ERP (ArchBuild) - MVP full-stack workforce and project operations platform for construction/remodeling teams, unifying field activity, project tracking, labor control, and finance through role-based workflows and reliable reporting.
Port Management Information System - TOS integrations, technical analysis, implementation.