Analyzed user and business needs for a student and alumni engagement platform and translated them into functional requirements and system features.
Defined reporting requirements, dashboard structures, and workflow logic for different user roles.
Supported process design and system behavior definition to improve engagement tracking and visibility.
Graduate Admission Office
Saint Louis UniversitySt. Louis, MO, USA-
Documented CRM workflows and supported improvements in process consistency and user operations.
Created training materials and process documentation to help users adopt system workflows more effectively.
Technical Business Analyst (Remote)
AzsoftwareBaku, Azerbaijan-
Conducted deep-dive analysis of operational workflows to identify automation opportunities, translating business needs into structured functional and technical requirements for AI-enabled solution delivery.
Leveraged the Microsoft Power Platform (Power BI and Power Automate) and SQL to analyze eCommerce data trends, defining and tracking KPIs that drove measurable improvements in system performance and ROI.
Designed automated cross-system data exchange processes and API validation rules, reducing manual declaration effort by 60% while ensuring 100% data consistency across enterprise platforms.
Facilitated discovery sessions to bridge the gap between business questions and technical outputs, creating User Stories, process maps (BPMN), and system behavior definitions.
Performed SQL-based data validation to identify inconsistencies and collaborated with engineering teams throughout the SDLC to ensure requirements were accurately implemented and deployed.
Business System Analyst & Product Owner
Port of BakuBaku, Azerbaijan-
Redesigned fragmented operational workflows across finance, billing, and access control, replacing manual entry with a centralized digital platform that reduced paperwork by 50%.
Led stakeholder discovery sessions to document functional and technical requirements and created BPMN process models and system interaction diagrams to guide development teams.
Defined data exchange logic for critical integrations with national Customs and Railway systems, ensuring data consistency and achieving 99% automated gate entry via IoT logic.
Defined core operational KPIs and built Power BI dashboards to monitor system adoption and process efficiency, providing leadership with real-time visibility into port performance.
Architected an internal service management platform by defining business rules and escalation logic, which reduced system response times by 45%.
Facilitated backlog refinement and led User Acceptance Testing (UAT) cycles, performing SQL-based data validation to ensure system outputs matched complex business requirements.
Business Analyst
Port of BakuBaku, Azerbaijan-
Led requirements gathering and system analysis for port logistics, terminal operations, and data integration.
Created technical documentation, flow diagrams, and process models for legacy system upgrades.
Provided user training and supported operational rollout of key features across departments.
Supported Agile ceremonies and continuous delivery cycles in collaboration with dev teams.
Operation Specialist
Port of BakuBaku, Azerbaijan-
Managed day-to-day port logistics and cargo documentation activities across container and break-bulk operations.
Supported system-based operational coordination, real-time data entry, and warehouse-to-vessel handover processes.
Built practical understanding of frontline operational workflows that later informed product and process improvement work.
Projects
Workforce ERP (ArchBuild) - MVP full-stack workforce and project operations platform for construction/remodeling teams, unifying field activity, project tracking, labor control, and finance through role-based workflows and reliable reporting.
Port Management Information System - TOS integrations, technical analysis, implementation.