Business Systems & ERP: Enterprise applications, ERP-style systems, Slate CRM, service management platforms, role-based workflows, finance, procurement, logistics, and operational systems
Application Support: Enterprise application troubleshooting, workflow and data issue investigation, user assistance, data validation, root-cause analysis, coordinating fixes with technical teams, post-implementation support
Business Analysis: Requirements analysis, process mapping and documentation, BPMN, use cases, acceptance criteria, gap analysis, stakeholder collaboration
Data / SQL: SQL, SQL Server, PostgreSQL, SQL-based investigation, data validation, data cleanup and duplicate review, data quality
Systems Integration: REST APIs, cross-system workflows, data mapping, integration requirements, application integrations
Testing / UAT / Deployment: System testing, user acceptance testing, deployment support, rollout support
Training / Documentation: User training, training materials, process documentation, technical documentation, workflow documentation
Technical Tools: C#/.NET, ASP.NET Core, JavaScript, basic Python, Visual Studio, Git, GitHub, Jira, Azure DevOps, Confluence, Miro, Figma, Microsoft Office, Teams, Outlook
Desktop & Operating Systems: Windows and Linux installation, bootable USB media, disk formatting, desktop application installation, Windows utilities, command-line troubleshooting
Work Experience
Business Systems Analyst & Application Developer
Arch Build LLCRemote-Present
Supported the development and implementation of business applications for workforce management, finance, budgeting, and reporting.
Investigated application issues, reviewed system behavior, and worked with frontend, backend, and database components to identify and resolve problems.
Assisted with software testing, data validation, deployment support, and post-implementation issue resolution.
Developed and maintained application functionality and supported documentation for system workflows and technical changes.
Graduate Admissions, CRM & Application Support
Saint Louis UniversitySt. Louis, MO, USA-
Supported staff using Slate CRM, helping investigate workflow, record, and data-related issues.
Performed batch data cleanup, duplicate review, and record validation to improve data accuracy and consistency.
Documented CRM workflows and created training materials to help users complete routine tasks and adopt system changes.
Assisted with application-related questions and coordinated with appropriate teams when issues required additional investigation.
Technical Business Analyst
AzsoftwareRemote-
Supported enterprise applications used for logistics, transportation, and digital trade operations.
Investigated workflow and data issues, documented system behavior, and coordinated with developers to resolve application problems.
Used SQL to validate data, identify inconsistencies, and support reporting and troubleshooting.
Assisted with system testing, user acceptance testing, deployment activities, and post-implementation support.
Created process documentation and supported users during application changes and workflow improvements.
Business Systems Analyst / Application Support
Port of BakuBaku, Azerbaijan-
Supported enterprise applications used across port operations, billing, logistics, and internal service management.
Investigated user-reported issues, analyzed workflows and system data, and coordinated resolution with technical teams.
Supported application testing, system changes, user training, and rollout activities.
Documented business processes, system interactions, and troubleshooting information to improve support and consistency.
Helped improve an internal service management platform, contributing to a 45% reduction in response times.
Used SQL and reporting tools to investigate operational data and identify inconsistencies affecting system users.
.NET Developer, Contract / Part Time
ALGOTICBaku, Azerbaijan-
Developed and maintained ERP application functionality using C#, ASP.NET Core, SQL Server, and REST APIs.
Investigated application and database issues, reviewed code and SQL queries, and supported technical fixes.
Assisted with testing, deployment, troubleshooting, and documentation of application changes.
Worked with database structures and application integrations supporting finance, HR, inventory, and procurement workflows.
IT Business Analyst
Port of BakuBaku, Azerbaijan-
Supported operational software used by terminal, logistics, and administrative teams.
Assisted users with application issues, documented problems, and worked with developers to clarify and resolve defects.
Used SQL to investigate data issues and support operational reporting.
Supported system rollouts, user training, testing, and process documentation.
Operations Specialist
Port of BakuBaku, Azerbaijan-
Used port management systems to support daily cargo, vessel, and warehouse operations.
Maintained operational records and assisted with system-based coordination between departments.
Developed practical experience supporting users and technology in a time-sensitive operational environment.
Projects
Workforce ERP - Construction Operations Platform - Business systems project translating manual construction labor and finance processes into role-based workflows, finance visibility, and operational KPI reporting.
Port Management Information System (PMIS) - Enterprise operations platform spanning logistics, finance and billing, procurement, assets, planning, and reporting, with integrations across internal modules and external entities.
Asset Management & Maintenance System (AMMS) - Asset tracking, maintenance schedules, inventory and parts control, procurement-linked workflows, and operational KPI visibility.
StudentHub - Role-based student and alumni engagement platform with controlled data visibility, requirements, system design, and KPI dashboards.
Cyclistic BI Dashboard - BigQuery and Tableau project analyzing station demand, customer type behavior, seasonality, weather impact, YOY growth, and station imbalance.